|Unpredictable asset breakdown disrupt the business operation, lower down the productivity||Proactive Preventive Maintenance||Improve desktop performance & reduce downtime.
Conserves the life span of the equipment.
|Manual excel file record||Asset Management||Comprehensive Asset Inventory Report on demand.|
|Hard to hire and retain the IT staff||Breakfix-onsite support including parts & labour||Reduce the hassle to source for the parts from different vendors.|
|Hard to reach the IT staff as they always
tied up to support all the IT related issues
|Helpdesk||Helpdesk for remote support/troubleshooting helps
minimal user disturbance.
|Resources might be limited/ not available
by the time you need it, problem cannot be solve in the short period.
|Service Level Agreement
4 hour response time
8 hour resolution time
|Resources is always available to ensure the pre-defined
set of expectations and services are delivered.
SLA ensure your certainty, clarity and confidence that the problem will be solved in the agreed period.
|Operation affected when machine is down||Loan Unit||Minimal downtime to ensure business operation continuity.|
|Too many types of software licenses with different type of deployment ways.||Software Deployment -Deploy client application, software packages, instantly.||Save on manual rollouts and errors.|
|Unpredictable cost to repair the machine||Predictable annual fixed cost||Improve financial ratio by reduce capital expenditure.
A fixed annual payment plan means you know what you're going to get and how much it's going to cost over the contract.